Operational Claims Strategist

6 days ago

Sydney, New South Wales, Australia beBeeClaimsPerformance Full time $110,000 - $135,000
Job Overview

We are seeking a seasoned Claims Performance Manager to join our NSW Workers Compensation team.

About the Role

The successful candidate will be responsible for monitoring, assessing and driving claims performance to meet business targets and objectives.

  • Collaborate closely with Business Analytics and Claims teams to develop comprehensive reporting that delivers actionable insights to improve performance.
  • Inform and support the development of strategic initiatives that enhance operational efficiency and customer outcomes.
  • Build and maintain strong relationships with internal and external stakeholders, including industry bodies and regulators.
  • Stay across scheme trends, changes and expectations, translating these into practical strategies for the business.
  • Deliver high-quality reports and presentations that influence decision-making at all levels.
Key Responsibilities

The role involves:

  • Developing and implementing remediation plans across portfolios to ensure alignment with strategic objectives.
  • Monitoring and reporting on claims performance metrics.
  • Providing expert analysis and insights to inform business decisions.
  • Building and maintaining effective relationships with stakeholders.
Requirements

To be successful in this role, you will need:

  • Proven experience in analysing claims performance and driving operational strategy.
  • Exceptional analytical skills with a track record of turning insights into measurable results.
  • Strong collaboration skills and the ability to lead through influence across teams.
  • Excellent communication skills, with confidence to engage senior stakeholders.
  • Proven ability to create, interpret and present detailed reporting to diverse audiences.
  • Experience in claims management, insurance performance or a similar operational performance role.
Benefits

This is an excellent opportunity to join a supportive and inclusive team where you can make a meaningful contribution. Our benefits include:

  • Inclusive Culture: We celebrate diversity and promote equal opportunities.
  • Flexible Work-Life Balance: We offer flexible work options and support your work-life balance.
  • Career Development: We provide mentoring, development and global mobility opportunities.
  • Financial and Well-being Perks: Discounts on products and services, plus financial wellness initiatives.
What We Offer

We offer a dynamic and supportive work environment where you can grow and develop your career. If you are looking for a new challenge and want to make a real impact, we encourage you to apply.

We care about everything that makes you, you.

We celebrate inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are valued for their perspectives and talents.

We're committed to fostering an environment where everyone belongs and can thrive.

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