IT Service Excellence Specialist
2 weeks ago
The ideal candidate will provide expert support to the IT Service Management Process Manager and contribute to enhancing the IT Service Management toolset, ensuring seamless process execution.
Key Responsibilities- Promote strategic and operational management of ITIL-based processes through guidance and collaboration.
- Develop and implement enhancements to the ServiceNow platform by identifying opportunities for improvement and streamlining existing workflows.
- Engage with stakeholders to gather requirements and translate them into actionable technical solutions within the ServiceNow environment.
- Demonstrated expertise in IT Service Management (ITIL framework) with a proven track record of implementing successful process improvements.
- Proficiency in Change, Configuration, Event, and Release Management processes with hands-on experience in administering and configuring the ServiceNow platform.
- Familiarity with Enterprise-scale environments and proficiency in managing large-scale IT service management tools.
- Relevant certifications in ITIL/ITSM industry are highly valued.
This role offers a unique opportunity to advance your career in IT Service Management, develop valuable skills, and contribute to the success of our team. As you take on new challenges and responsibilities, you will have the chance to grow professionally and personally in a dynamic work environment.
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