Front Office Manager
2 weeks ago
The Front Office Manager is a key leadership position at Ovolo The Valley, responsible for maximizing guest satisfaction and driving the strategic development of our hotel. This role requires exceptional people management skills, attention to detail, and the ability to execute and follow through on projects.
Responsibilities- Lead and motivate the Front Office team to deliver an exceptional guest experience.
- Develop and implement effective customer service programs to achieve desired results.
- Coach and empower team members to provide outstanding service and support.
- Run the P&L, rostering, and all things PMS with ease and efficiency.
- Excel at getting great feedback via online reviews and social media.
- Be a stickler for attention to detail and ensure the little things count.
- A seasoned FOM with solid 2-3 years at Front Office Manager level in a hotel environment.
- Demonstrate ability to drive customer service programs and achieve desired results.
- An inspirational and people person who can lead, support, and develop team members.
- Comfortable running a P&L and rostering, with a strong understanding of PMS systems.
- Full of energy and enthusiasm, with a strong determination to succeed as a team.
- Ambitious to progress within Front Office.
- Prefer someone with previous Opera experience.
- A brilliant team environment in Hong Kong and Indonesia.
- Career opportunities, job enrichment, and a supportive work environment.
- Hotel benefits, including rooms and F&B outlets.
- A Wellbeing Programmes to help you stay fit and fabulous.
- A Community Programme to develop relationships and make a difference to others' lives.
- An autonomous role with creative license and the chance to showcase your entrepreneurial talent.
-
Front Office Director
6 days ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeJob Title: Front Office ManagerAt Ovolo Group, we're seeking a talented Front Office Manager to join our team. This is a leadership role that requires exceptional people management skills, attention to detail, and the ability to execute and follow through on projects.Key Responsibilities:Energize, motivate, train, develop, and lead your Team in all things...
-
Front Office Representative
3 weeks ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout Ovolo GroupWe're an independently owned and operated lifestyle brand with a passion for delivering effortless and effervescent experiences for our guests. Our mission is to share happiness and create a special kind of sparkle that keeps people coming back for more.The RoleWe're seeking a skilled Front Office Representative to join our team at Ovolo The...
-
Front Office Lead
6 days ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout this roleWe are seeking a seasoned Front Office Manager to join our dynamic team at Ovolo Group.This is a leadership role that requires people management skills, excellent attention to detail, and the ability to execute and follow through on projects.Your primary responsibilities will include energizing and motivating your team, providing coaching and...
-
Front Office Leadership Role
4 days ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeOvolo Group is seeking a seasoned Front Office Manager to join our team at Ovolo The Valley, a 5-star hotel in Brisbane's Fortitude Valley. As a member of our leadership team, you will play a crucial role in maximizing guest satisfaction and driving the strategic development of our hotel. Reporting to the General Manager, you will be responsible for...
-
Front Office Manager
2 weeks ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeFront Office Manager Job DescriptionWe are seeking a seasoned Front Office Manager to join our team at Ovolo Group. As a key member of our hotel operations, you will be responsible for maximizing guest satisfaction and driving the strategic development of our hotel.Key Responsibilities:Energize and motivate your team to deliver exceptional guest...
-
Front Office Ambassador
19 hours ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout OvoloWe're a lifestyle brand with a passion for providing effortless and effervescent experiences for our guests. At Ovolo, we believe in empowering our people to be themselves and share happiness with others.The RoleAs our new Guest Service Agent, you'll be responsible for delivering exceptional customer experiences from booking to check-out and...
-
Housing Officer
1 month ago
Fortitude Valley, Queensland, Australia Top Office Full timeJob Title: A03 Housing OfficerWe are seeking a highly skilled and experienced professional to join our team as a Housing Officer. This is a temporary role with a high likelihood of extension, offering a great opportunity to gain experience working within the Queensland Government.Key Responsibilities:Assess property applications and grants, conduct client...
-
Housing Officer
3 weeks ago
Fortitude Valley, Queensland, Australia Top Office Full timeWe are seeking a highly skilled and experienced administrator to join our team as a Housing Officer on a temporary assignment with the Queensland Government Department.The role will involve providing high-quality, person-centred social housing and housing assistance services to diverse clients. Key responsibilities include:Assessing property applications and...
-
Front Desk Supervisor
13 minutes ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeKey ResponsibilitiesEnergize and motivate the Front Office team to deliver an exceptional guest experience.Develop and implement strategies to drive customer satisfaction and loyalty.Coach and develop team members to excel in their roles and advance in their careers.Lead by example and demonstrate a passion for delivering outstanding service.Work closely...
-
Casual Front of House Superstar
2 weeks ago
Fortitude Valley, Queensland, Australia Funlab Full timeAbout FunlabFunlab is a leader in the amusement and entertainment industry, dedicated to creating, developing, operating, and managing directional entertainment concepts.We believe Fun is Infectious and strive to provide a fun and positive work environment for our guests and employees alike.With over 50 venues across eight brands in Australia, New Zealand,...
-
Front of House Superstar
2 weeks ago
Fortitude Valley, Queensland, Australia Funlab Full timeAbout UsFunlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. We provide a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience.Our CultureWe believe Fun is Infectious. It's important. It's not just for...
-
Front of House Superstar
2 weeks ago
Fortitude Valley, Queensland, Australia Funlab Full timeAbout UsFunlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. We provide a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience.Our CultureWe believe Fun is Infectious. It's important. It's not just for...
-
Front of House Superstar
3 weeks ago
Fortitude Valley, Queensland, Australia Funlab Full timeAbout FunlabFunlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. We provide a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience.Our CultureWe believe Fun is Infectious. It's important. It's not just for...
-
Guest Service Ambassador
1 month ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout the RoleWe're seeking a highly skilled Guest Service Agent to join our team at Ovolo The Valley. As a key member of our Front Office team, you'll be responsible for delivering exceptional guest experiences and ensuring our hotel's high standards are met.Key ResponsibilitiesGreet guests warmly and efficiently, ensuring a seamless check-in and check-out...
-
Guest Service Ambassador
4 weeks ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout Ovolo GroupWe're a lifestyle brand with a passion for delivering exceptional guest experiences. Our hotels and restaurants are designed to be vibrant, eclectic, and full of character.The RoleWe're seeking a skilled Guest Service Agent to join our team at Ovolo The Valley. As a key member of our front office team, you'll be responsible for delivering...
-
Guest Service Ambassador
3 weeks ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout the RoleWe're seeking a charismatic Guest Service Agent to join our team at Ovolo The Valley. As a key member of our Front Office team, you'll be responsible for delivering exceptional guest experiences that leave a lasting impression.Your key responsibilities will include:Greeting guests with a warm smile and a personalized welcomeChecking in and out...
-
Italian Restaurant Operations Manager
6 days ago
Fortitude Valley, Queensland, Australia Italia Lane Full timeWe are looking for an experienced and skilled Restaurant Manager to lead the front of house team at Italia Lane, a modern Italian restaurant in Brisbane. The successful candidate will be responsible for delivering exceptional customer service, managing front of house staff, and promoting a positive and professional work environment. Key...
-
Ovolo Guest Experience Ambassador
7 days ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeDeliver Exceptional Guest ExperiencesOvolo Group is seeking a charismatic Guest Service Agent to join our team at Ovolo The Valley in Brisbane. As a key member of our Front Office team, you will be responsible for delivering unforgettable guest experiences from check-in to check-out and beyond.Key Responsibilities:Greet guests warmly and ensure a smooth...
-
Guest Service Ambassador
1 month ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout Ovolo GroupOvolo Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our mission is to share happiness and create a sense of community through our unique and whimsical approach to hotel operations.The RoleWe are seeking a highly motivated and customer-focused Guest Service Agent to join...
-
Guest Service Ambassador
4 weeks ago
Fortitude Valley, Queensland, Australia Ovolo Group Full timeAbout Ovolo GroupOvolo Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our mission is to share happiness and create a sense of community through our unique and whimsical approach to hotel operations.The RoleWe are seeking a highly motivated and customer-focused Guest Service Agent to join...