Front Office Manager
1 month ago
We are seeking a seasoned Front Office Manager to join our team at Ovolo Group. As a key member of our hotel operations, you will be responsible for maximizing guest satisfaction and driving the strategic development of our hotel.
Key Responsibilities:
- Energize and motivate your team to deliver exceptional guest experiences
- Develop and implement customer service programs to achieve desired results
- Lead and support your team members to ensure seamless hotel operations
- Ensure attention to detail and maintain high standards of quality
- Manage your P&L, rostering, and PMS systems with ease
- Excel at getting great feedback via online reviews and social media
- Be a full-time team player with a strong determination to succeed
About You:
- A seasoned FOM with solid 2-3 years of experience in a hotel environment
- Demonstrate ability to drive customer service programs and achieve desired results
- An inspirational and people person who can lead, support, and develop your team members
- A stickler for attention to detail and high standards of quality
- Comfortable running your P&L, rostering, and PMS systems
- Excel at getting great feedback via online reviews and social media
- Ambitious to progress within Front Office
What You'll Get:
- A chance to shine in a brilliant team environment in Hong Kong and Indonesia
- Career opportunities, job enrichment, and a supportive work environment
- Hotel benefits, including rooms and F&B outlets
- Wellbeing programs and community initiatives
- An autonomous role with creative license and entrepreneurial opportunities
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