Front Office Manager

1 month ago


Fortitude Valley, Queensland, Australia Ovolo Group Full time
Front Office Manager Job Description

We are seeking a seasoned Front Office Manager to join our team at Ovolo Group. As a key member of our hotel operations, you will be responsible for maximizing guest satisfaction and driving the strategic development of our hotel.

Key Responsibilities:

  • Energize and motivate your team to deliver exceptional guest experiences
  • Develop and implement customer service programs to achieve desired results
  • Lead and support your team members to ensure seamless hotel operations
  • Ensure attention to detail and maintain high standards of quality
  • Manage your P&L, rostering, and PMS systems with ease
  • Excel at getting great feedback via online reviews and social media
  • Be a full-time team player with a strong determination to succeed

About You:

  • A seasoned FOM with solid 2-3 years of experience in a hotel environment
  • Demonstrate ability to drive customer service programs and achieve desired results
  • An inspirational and people person who can lead, support, and develop your team members
  • A stickler for attention to detail and high standards of quality
  • Comfortable running your P&L, rostering, and PMS systems
  • Excel at getting great feedback via online reviews and social media
  • Ambitious to progress within Front Office

What You'll Get:

  • A chance to shine in a brilliant team environment in Hong Kong and Indonesia
  • Career opportunities, job enrichment, and a supportive work environment
  • Hotel benefits, including rooms and F&B outlets
  • Wellbeing programs and community initiatives
  • An autonomous role with creative license and entrepreneurial opportunities

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