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Service Design Lead
2 weeks ago
We are seeking a seasoned Service Designer to lead our team's design activities.
The ideal candidate will be responsible for:
- Enhancing and improving existing software through expert application of service design methods.
- Developing, implementing, and testing new designs to drive business outcomes.
- Crafting compelling service design artefacts and communication strategies to engage stakeholders.
- Transforming defined business needs into actionable outcomes and problem statements.
- Designing and facilitating workshops to drive user-centric solutions.
- Analyzing and improving user experience through empathetic understanding of end-user needs.
- Building and managing stakeholder relationships to drive partnership development.
- Communicating effectively with key stakeholders, using professional judgement to evaluate risks.
To succeed in this role, the ideal candidate will have over 3 years of experience in Service Design and a comprehensive understanding of the service design process and activities.
Demonstrated ability to collaborate effectively within a team environment, deliver within project settings, communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships is essential.
This position offers opportunities for growth and development, as well as collaboration with experienced professionals in the field.
