Senior Client Partnerships Coordinator

1 week ago

Logan City, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Client Solutions Coordinator

This role involves developing critical partnerships with internal and external clients.

About the Role
  • A proven track record in a customer-facing position, demonstrating the ability to engage effectively with various stakeholders both internally and externally.
  • Strong knowledge of truck and heavy equipment parts, systems, and their applications is required.
  • Excellent customer service communication skills are essential.
  • Proficiency in computer software, including Microsoft Word, Excel, PowerPoint, and Outlook, is necessary.
About the Responsibilities
  • Respond to enquiries via email, phone, and online platforms.
  • Manage servicing and repair bookings, create job numbers, allocate and communicate with workshop mechanics.
  • Support the stores division for parts interpretation, pricing, availability, ordering, and delivery.
  • Serve as the primary point of contact for client equipment drop-off and collection.
  • Coordinate third-party attendances for COI, OEM diagnostics, etc.
  • Liaise with clients regarding service updates, repairs, and additional requirements.
  • Collaborate closely with Branch Management, Administration, Procurement, and Mechanical teams.
  • Assist in creating quotations and service reports.
  • Gather relevant workshop and parts information to complete invoices.
  • Communicate with clients regarding repair approvals and invoice closures.

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