Customer Service Advocate

2 days ago

Brisbane, Queensland, Australia beBeeClientSupport Full time $71,150 - $78,451
Job Role Overview

As a key point of contact for various stakeholders, you will play a pivotal role in delivering exceptional customer service and support.

This role involves liaising with diverse clients, including vulnerable individuals, to provide professional and sensitive assistance.

  • Represent the organisation as the primary point of contact for telephone, face-to-face, and email inquiries.
  • Provide accurate and timely information to staff and colleagues across multiple jurisdictions.
  • Effectively manage client needs and expectations by employing appropriate questioning, problem-solving, negotiation, and conflict management skills.
  • Deliver accurate and relevant procedural information and application status updates to clients and the general public.
  • Prioritise tasks in a fast-paced environment to ensure seamless delivery of services and adherence to set standards and timeframes.
  • Review and process applications, prepare correspondence, and ensure legislative requirements are met.
  • Offer administrative support to team leaders and managers as required.
  • Contribute to organisational initiatives and activities that drive business outcomes and strategic objectives.
  • Undertake other duties as necessary to support the delivery of services within the organisation.

Key Responsibilities:

• Provide exceptional customer service and support to diverse clients

• Liaise with clients, staff, and colleagues to deliver accurate and timely information

• Manage client needs and expectations through effective communication and problem-solving

• Prioritise tasks in a fast-paced environment to ensure seamless delivery of services

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