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Customer Experience Champion

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Brisbane, Queensland, Australia beBeeCustomer Part time $60,000 - $63,000

This role offers an exciting opportunity to join a dynamic team and make a meaningful impact on customer satisfaction.

Job Overview

We are seeking a highly skilled Customer Support Officer to provide exceptional support to our customers via various communication channels.

Key Responsibilities
  • Deliver timely and accurate support to customers, ensuring their needs are met with professionalism and courtesy.
  • Investigate and resolve complex customer issues, maintaining a high level of empathy and understanding.
  • Maintain accurate customer account records, processing transactions efficiently and securely.
  • Make proactive calls to support customer account management, identifying opportunities for growth and improvement.
  • Collaborate with internal teams to report and troubleshoot technical issues, driving continuous service enhancements.
  • Stay up-to-date on product updates, gameplay changes, and company policies to provide informed guidance to customers.
  • Participate in training sessions to enhance skills and contribute to operational goals.
Requirements
  • Prior experience in a call centre or customer-facing role is highly desirable.
  • Strong problem-solving skills, particularly in resolving technical issues, are essential.
  • Excellent verbal and written communication skills are required to interact with customers effectively.
  • Confidence in handling complex customer matters is necessary to maintain a high level of customer satisfaction.
  • Proficiency in CRM systems such as Zendesk, Freshdesk, or Intercom is highly valued.
  • Knowledge of responsible gambling practices and relevant legislation is advantageous.
  • Ability to maintain accurate records and manage multiple communication channels efficiently is crucial.

This role requires a customer-focused individual who can work effectively in a fast-paced environment, providing exceptional support to customers while maintaining a high level of professionalism.