Customer Experience Champion

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $69,600 - $85,896
Job Summary

CPL is an organisation that makes a difference in people's lives every day. We provide disability support services in Queensland and Northern New South Wales, empowering people with disabilities and older Australians to live the life they choose.

The role of Service Facilitator is a dynamic position where you will work with clients and staff in the community and in their homes, coaching and mentoring staff, and working collaboratively across teams to ensure exceptional customer service in the Brisbane South/Gold Coast region.

">Overview

As a Service Facilitator, you will be responsible for implementing, managing and maintaining individual client goals to provide high-quality services and supports. You will also manage rosters daily to ensure accuracy and timely claims for payment.

You will supervise, coach and mentor direct care staff to enhance their performance and ensure effective communication and coordination between services, staff and stakeholders providing support to clients.

Additionally, you will assist clients in managing finances according to CPL policies and procedures, and Public Trustee guidelines when applicable. You will also maintain a good understanding of relevant Aged Care legislation to protect vulnerable individuals from abuse and neglect.

">Responsibilities
  1. Implement, manage and maintain individual client goals to provide high-quality services and supports.
  2. Manage rosters daily to ensure accuracy and timely claims for payment.
  3. Supervise, coach and mentor direct care staff to enhance their performance.
  4. Ensure effective communication and coordination between services, staff and stakeholders providing support to clients.
  5. Assist clients in managing finances according to CPL policies and procedures, and Public Trustee guidelines when applicable.
  6. Maintain a good understanding of relevant Aged Care legislation to protect vulnerable individuals from abuse and neglect.
">Selection Criteria
  • Experience in a similar Aged Care role, HCP and CHSP.
  • Tertiary qualifications in health are desirable.
  • Commitment to delivering the highest level of customer service.
  • A proactive approach to a dynamic environment.
  • Experience in team supervision, leading people to achieve.
  • Exceptional interpersonal and communication skills.
  • Solution-focused mindset.
  • Ability to work autonomously and collaboratively within teams.
  • Well-developed administrative and financial management skills.
  • Current C class driver's license and reliable transport.
  • Current First Aid and CPR certification.
  • Competency in Microsoft Office and computer systems.
  • Working With Children Check and NDIS Worker Screen Clearance (CPL can assist).
">Benefits
  • Tax-Free Savings: Up to $15,900 of your annual salary tax-free.
  • Leave Loading: 17.5% leave loading on annual leave.
  • Entertainment Expenses: Up to $2,650 of pre-tax income for entertainment expenses.
  • Professional Development Opportunities: Collaborative culture and growth potential.
  • Well-being Benefits: Generous leave benefits including annual, personal, compassionate leave, and paid parental leave.
  • Employee Assistance Program: Free and confidential counseling for you and your family members.
  • Inclusive Workplace: Commitment to diversity and respect for all employees.

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