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Technology Support Specialist
3 weeks ago
ICT Service Delivery Officer
We are seeking a highly motivated and enthusiastic ICT service delivery professional to join our team.
The successful applicant will be responsible for providing support to students and staff with their technology needs, ensuring the smooth operation of our ICT systems and services.
- Provide technical assistance to students and staff via our service desk;
- Maintain a cohesive and harmonious working environment for colleagues;
- Stay up-to-date with current developments in line with operational requirements;
- Monitor service desk queue to ensure timely action on all ticket requests;
- Analyse service desk incident queue to develop a proactive approach to problem solving and optimising time spent.
Essential Skills:
- Enthusiastic and inquisitive attitude towards learning and growing in skills and knowledge;
- Excellent communication and interpersonal skills;
- Able to work effectively in a team environment;
- Ability to stay up-to-date with current developments in line with operational requirements;
- Strong problem-solving skills and ability to think critically.
About Our Organisation
Our organisation is committed to providing a quality education that equips students for life. We value collaboration, innovation and creativity in all aspects of our community.
OthersKey Responsibilities:
- Providing technical support to students and staff;
- Maintaining a cohesive working environment;
- Staying up-to-date with current developments;
- Monitoring the service desk queue;
- Analysing the service desk incident queue.
