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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia Gwa Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our After Sales and Service team at GWA Group. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical product advice and support to customers to resolve warranty issues in a timely and professional manner.
  • Manage claims effectively, reporting on issues, statistics, and procedures.
  • Ensure our systems are up to date and accurate.
  • Manage day-to-day requirements, including work orders, invoices, and arranging product returns.

About You:

  • 3+ years of experience in customer service, preferably in a technical support/warranty role.
  • Strong technical aptitude and computer skills (preferably with Microsoft).
  • Excellent communication skills, with the ability to effectively communicate with internal and external customers.
  • Strong attention to detail and ability to multitask.
  • Problem-solving skills and the ability to work under pressure.

What We Offer:

  • Hybrid working options.
  • Free onsite parking.
  • Competitive remuneration and bonus structures.
  • An immersive onboarding program to set you up for success.
  • Opportunities to learn and grow through our Learning & Development programs.
  • Paid parental leave program.
  • 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores.
  • 'Bathrooms & More' program - great discounts on a wide range of our products.
  • Volunteer and Community Service Leave.
  • Option to purchase additional annual leave.
  • Opportunity to take advantage of novated leasing options.
  • Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members.
  • Annual flu vaccinations.
  • Medibank Health Insurance - discounts on corporate cover.