Ground Services Manager

1 week ago

Australia Oceania Ground Force - Ground Handling Full time
About the Role

We are seeking a highly skilled and experienced Ground Services Manager to join our team at Oceania Ground Force - Ground Handling. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional ground handling services to our airline customers.

Key Responsibilities
  • Drive Safety and Compliance in Customer and Ramp Services, adhering to Airline and Company Standard Operating Procedures.
  • Proactively manage disruptions, providing safe and compliant solutions that exceed Airline Customer expectations.
  • Cultivate relationships with Airport Authority and Airline Customer stakeholders through transparent and timely communication on daily operational performance.
  • Lead the recruitment process, overcoming challenges, and identifying future opportunities.
  • Foster a Just Culture, encouraging reporting to prevent threats to Safety and Compliance and mitigate workplace incidents.
  • Manage staff performance, offering ongoing feedback, guidance, and support, identifying training needs and upskilling opportunities.
  • Communicate Safety and Compliance information through regular Toolbox meetings.
  • Manage daily resources, task allocation, and minimize overtime.
  • Conduct regular Airline and Company audits, presenting feedback and results to key stakeholders.
  • Prepare safety and incident/accident investigations, generating reports for stakeholders.
  • Promote an equal employment opportunity workplace culture that supports diversity and equity, free of discrimination.
  • Manage ADHOC charters and requests as required.
Requirements
  • People management skills.
  • A thorough understanding of Airport Regulations and Compliance.
  • A thorough understanding of Airline Customer expectations in terms of Safety and Compliance.
  • Ability to evaluate problems, remain calm, diplomatic, and focused during stressful situations.
  • Capable of generating innovative ideas, exploring possibilities, and developing strategies.
  • Competent in articulating information, making decisions, and influencing people.
  • Thorough understanding of Airport Regulations and Airline Procedures and Policies.
  • Immaculate grooming and deportment.
  • Strong sense of confidentiality and ethical behavior.
  • Demonstrated ability to take ownership of problems and resolve them in a timely manner.
  • Able to meet deadlines, manage tasks, and uphold standards.
  • Meticulous attention to detail and a positive attitude in an ever-changing environment.
  • Supported by Management.
How to Apply

Please complete the requested work history and education/qualifications information on the application page. We would love to hear from you if you meet the selection criteria and are able to commit to the essentials that we are looking for to join our fantastic team. Simply complete the application process by clicking the Apply Now button and we'll be in touch.

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