Chief Technical Solutions Architect

22 hours ago

Blackburn, Victoria, Australia The Salvation Army Full time

Company Overview

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The Salvation Army is a leading Christian charity with a long history of making a positive impact in the lives of individuals and communities. Our mission is to bring hope, justice, and dignity to those in need.

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Estimated Salary: $95,000 - $120,000 per annum

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About the Role

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We are seeking an experienced Chief Technical Solutions Architect to join our team at The Salvation Army Australia Territory (TSA). As a key member of our IT department, you will be responsible for delivering proactive project solutions and ensuring the seamless operation of IT workplace devices.

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Job Description

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  • Develop and Maintain Standard Operating Environments: Create and update standard operating environments to align with modern standards, ensuring that all TSA devices are up-to-date and optimized for performance.">
  • Manage Endpoint Operations: Oversee OS patching, application deployment, and updates using Intune/Endpoint Manager tools, ensuring all endpoints are secure and functional.">
  • Support End-User Devices: Provide comprehensive support for end-user devices, including computers and mobile devices, throughout their entire lifecycle.">
  • Microsoft Store and Office Maintenance: Ensure the seamless functionality of Microsoft Store and Microsoft Office applications, addressing any issues promptly.">
  • User Training and Empowerment: Develop and deliver user-friendly training materials, such as manuals and technical notes, to empower end-users with the knowledge they need.">
  • Microsoft 365 Management: Offer technical expertise in managing the Microsoft 365 platform, contributing to its design, implementation, and ongoing technical direction.">
  • Level 3 Support: Deliver advanced (level 3) support for the modern workspace platform, resolving service requests, incidents, and problems efficiently through various communication channels.">
  • Optimize Microsoft Teams: Enhance the Microsoft Teams platform, including its infrastructure, to meet the evolving needs of the business.">
  • Automation and Security: Streamline workflows and improve security by implementing automation and adhering to best practices.">
  • Vendor Collaboration: Work closely with third-party vendors and partners to ensure that all collaborations align with TSA's goals and technical requirements.">
  • Stay Current with Emerging Technologies: Continuously monitor and assess new collaboration solutions and technologies to ensure they align with TSA's mission and future needs.">
  • Process Improvement: Collaborate with teams to enhance and implement departmental processes and procedures, adapting to changes in technology and industry best practices.">
  • Project Management: Define project scopes, manage vendor relationships, and leverage technical expertise to ensure projects deliver critical business outcomes and service assurance.">
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Required Skills and Qualifications

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  • Educational Background: Bachelor's degree in computer science, Information Technology, or a related field.">
  • Certifications: Certifications in cloud computing, security, networking, and ITIL V3/V4 Foundations.">
  • Professional Experience: Minimum of 5 years of extensive experience in a similar role within a large organization.">
  • Technical Skills: Experience in application packaging and creating standard operating environments (SOE).">
  • Azure Knowledge: Knowledge of Azure is highly regarded and will be a significant advantage.">
  • National Police Record Check: A national police record check is required.">
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Benefits

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  • NFP Salary Packaging: Eligible employees can enjoy NFP salary packaging benefits.">
  • Flexible Working Conditions: Flexible working conditions to suit your needs.">
  • Health and Fitness Discounts: Health and fitness discounts available.">
  • Paid Parental Leave: Up to 12 weeks paid parental leave.">
  • Purchase Leave Scheme: Up to 8 weeks leave per year through our purchase leave scheme.">
  • Paid Volunteer Leave: Up to 5 days paid leave per year to volunteer in a TSA program or activity.">
  • Employee Assistance Program: Independent confidential counseling service available.">
  • Career Development Opportunities: Opportunities for career development and growth.">
  • Inclusive Culture: An inclusive culture of dedicated, passionate, and professional team members.">
  • Mission-Driven Career: A purpose-driven career that positively impacts the lives of others.">
  • Employee Benefits Package: Comprehensive employee benefits package available.">

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