Senior Project Modern Workplace Solutions Expert
1 day ago
We are seeking a highly skilled Senior Project Modern Workplace Solutions Expert to join our team at The Salvation Army Australia Territory. This is a critical role that will play a key part in delivering proactive project solutions and ensuring the seamless operation of IT workplace devices.
About the RoleThe Senior Project Modern Workplace Solutions Expert will be responsible for supporting and administering all applications and services related to modern workplace devices, directly impacting the efficiency and productivity of TSA personnel.
Main Responsibilities- Develop and Maintain Standard Operating Environments: Create and update standard operating environments to align with modern standards, ensuring that all TSA devices are up-to-date and optimized for performance.
- Manage Endpoint Operations: Oversee OS patching, application deployment, and updates using Intune/Endpoint management tools, ensuring all endpoints are secure and functional.
- Support End-User Devices: Provide comprehensive support for end-user devices, including computers and mobile devices, throughout their entire lifecycle.
- Microsoft Store and Office Maintenance: Ensure the seamless functionality of Microsoft Store and Microsoft Office applications, addressing any issues promptly.
- User Training and Empowerment: Develop and deliver user-friendly training materials, such as manuals and technical notes, to empower end-users with the knowledge they need.
- Microsoft 365 Management: Offer technical expertise in managing the Microsoft 365 platform, contributing to its design, implementation, and ongoing technical direction.
- Level 3 Support: Deliver advanced (level 3) support for the modern workspace platform, resolving service requests, incidents, and problems efficiently through various communication channels.
- Optimize Microsoft Teams: Enhance the Microsoft Teams platform, including its infrastructure, to meet the evolving needs of the business.
- Automation and Security: Streamline workflows and improve security by implementing automation and adhering to best practices.
- Vendor Collaboration: Work closely with third-party vendors and partners to ensure that all collaborations align with TSA's goals and technical requirements.
- Stay Current with Emerging Technologies: Continuously monitor and assess new collaboration solutions and technologies to ensure they align with TSA's mission and future needs.
- Process Improvement: Collaborate with teams to enhance and implement departmental processes and procedures, adapting to changes in technology and industry best practices.
- Project Management: Define project scopes, manage vendor relationships, and leverage technical expertise to ensure projects deliver critical business outcomes and service assurance.
- A national police record check is required.
We offer a competitive salary of $120,000 per annum, paid parental leave, flexible working conditions, health, fitness and financial discounts/benefits, and an inclusive culture of dedicated, passionate and professional team members.
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