Strategic Insights Manager

1 month ago

Sydney, New South Wales, Australia Qantas Group Full time
Job Description:

As a Strategic Insights Manager at Qantas Group, you will play a key role in transforming raw data into actionable insights that drive customer engagement and profitability across our Financial Services portfolio. You will work closely with Senior Qantas Loyalty management and the Senior Manager of Strategic Insights to form recommendations on key strategic issues relating to Financial Services and other group-wide initiatives that impact Qantas Frequent Flyer members.

Key Responsibilities:
  • Utilize analytics and modelling techniques to understand customer behaviours and identify trends within Qantas Loyalty's Financial Services.
  • Collaborate with stakeholders to translate insights into practical recommendations that increase customer engagement, retention, and lifetime value.
  • Partner with senior management to provide data-driven guidance on financial services strategies and group-wide initiatives impacting Qantas Frequent Flyer members.
  • Oversee a variety of projects involving strategic customer segmentation, retention analysis, pricing analytics, cohort analysis, and marketing analytics.
  • Present findings and recommendations clearly and persuasively to both technical and non-technical audiences, including senior leadership.

Requirements:

  • Bachelor's or Master's degree in applied statistics, mathematics, economics, or a related analytical field.
  • Proven experience in customer analytics, segmentation, retention, and marketing analytics.
  • Demonstrated success in turning data into actionable insights and recommendations.
  • Strong analytical and problem-solving skills with a commercial mindset.
  • Extensive experience extracting and manipulating data using SQL (Teradata experience preferred).
  • Experience in creating dashboards using Tableau preferred.
  • Proficiency in Microsoft Excel and PowerPoint.
  • Experience with Python desirable.
  • Background in financial services.
  • Ability to manage multiple competing priorities.

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