Claims Consultant
4 weeks ago
Job Description
This role is accountable for providing exceptional customer service to clients and assessing life claims in accordance with TAL's claims philosophy, claims procedures, and policy wording.
Key Responsibilities
- Manage all communication with clients relating to the management of their claim
- Provide exceptional customer service to Administrators, Clients, Claimants
- Assess and investigate new and existing claims within agreed service standards and in accordance with claims philosophy, policy wording, and claims procedures
- Authorize payment of third-party provider accounts
- Calculate claim payments and obtain appropriate sign off in accordance with the delegation of authority
- Ensure claims are paid in accordance with service standards once all requirements are to hand
Requirements
- Demonstrated experience in a similar position involving life/lump sum/trauma/critical illness/injury/TPD or death claims
- Group claims case assessing/management experience is highly desired
- Legal experience relating to personal injury or TPD and Workers Compensation also viewed favourably
- Ability to build rapport and empathy with customers during difficult times
About TAL
TAL is a leading life insurance company that provides personal and empathic service to clients. We are committed to developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
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