Customer Experience Champion

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000
Customer Care Supervisor Job SummaryAs a seasoned leader, you will have the opportunity to shape the customer experience by directing the daily activities of the Customer Care Team. This role involves managing individual performance, balancing workloads, and fostering a collaborative and safe work environment.The ideal candidate will possess a minimum of 2 years of experience in a customer service or internal sales role, preferably with knowledge of technical products or blueprint interpretation.Responsibilities:
  • Direct the daily activities of the Customer Care Team to ensure they consistently meet and exceed service standards.
  • Develop and implement Key Performance Indicators (KPIs) to identify and correct service deficiencies.
  • Maintain proactive communication with sales teams, operations, and customers to ensure everyone is informed and aligned.
  • Conduct training and mentoring for new and existing team members to support their professional growth and ensure a high level of customer satisfaction.
  • Partner with departments like Manufacturing, Logistics, Supply Chain, and Finance to improve the overall customer experience and drive continuous improvement.
Requirements:
  • A minimum of 2 years in a customer service or internal sales role.
  • Proficiency in Microsoft Office (Word, Excel, Teams).
  • A proven ability to motivate a team, solve problems, and take initiative.
  • Strong communication, coordination, and follow-up skills.
Benefits:

This role offers a unique opportunity to lead and mentor a team in a dynamic and collaborative environment. You will be valued for your expertise and encouraged to grow professionally.

About Us

We are committed to delivering exceptional customer experiences and value our employees' contributions to achieving this goal.

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