Customer Experience Champion

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Title: Customer Service Manager

This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

We are seeking an experienced and dynamic professional to lead and elevate our client's customer service operations.

The ideal candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.

  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.

You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

A key focus area will be analysing key performance metrics to drive operational efficiency within the customer service centre.

Liaise closely with internal teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

Additional responsibilities include:

  • Developing, implementing, and regularly reviewing customer service policies, programs, and procedures to enhance the entire customer experience.
  • Acting as a key point of contact for escalated customer issues, utilising problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.

In order to succeed in this role, you will need:

Strong communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.

A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

Solid administrative skills and proficiency with CRM systems and standard office software.

  • Customer Experience Champion

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,751

    Job Title: Customer Experience Champion Job Description:The Customer Experience Champion plays a pivotal role in driving a customer-centric culture within our organization. This position involves spearheading the Customer Experience strategy, ensuring alignment with global initiatives and driving continuous improvement in customer experience delivery.Key...

  • Customer Experience Champion

    3 days ago

    Brisbane, Queensland, Australia beBeeBanking Full time $90,000 - $120,000

    Building a Brighter Financial FutureCustomer Experience ChampionAt our organization, we strive to empower individuals and communities through exceptional banking services.The RoleYou will play a pivotal role in delivering a seamless banking experience by meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based...

  • Customer Service Champion

    9 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $75,000

    We are seeking a highly skilled Customer Service Champion to join our team.About the RoleProvide exceptional customer experiences by taking incoming calls and responding to customer inquiries in a timely and professional manner.Respond promptly to customer emails and messages, ensuring all concerns are addressed with care and attention to detail.Collaborate...

  • Customer Experience Champion

    6 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

    About the RoleWe are seeking a highly skilled professional to ensure exceptional customer experiences.This role focuses on fostering strong customer relationships, optimizing service delivery, and driving operational excellence.Key ResponsibilitiesProvide top-notch customer service by prioritizing customer needs while aligning with business...

  • Customer Experience Champion

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Care Supervisor Job SummaryAs a seasoned leader, you will have the opportunity to shape the customer experience by directing the daily activities of the Customer Care Team. This role involves managing individual performance, balancing workloads, and fostering a collaborative and safe work environment.The ideal candidate will possess a minimum of 2...

  • Customer Experience Champion

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Lead Customer Experience SpecialistThe role of a Lead Customer Experience Specialist is pivotal in driving excellence and expertise throughout the customer journey.This senior leadership position oversees every interaction, from initial inquiry to post-sales support, ensuring a seamless experience that reinforces our reputation for quality and service.Key...

  • Customer Experience Champion

    2 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $150,000 - $180,000

    Job DescriptionExplore the world of customer service and become a trusted advisor to clients.We are seeking an experienced individual who can assist customers with their queries and resolve issues efficiently.", "", " Proficiency in problem-solving skills", " Excellent communication and interpersonal skills", "", "Required Skills and QualificationsTo...

  • Customer Experience Champion

    9 hours ago

    Brisbane, Queensland, Australia beBeeService Full time $76,515 - $78,000

    Customer Service Manager Job SummaryWe are seeking an experienced and dynamic Customer Service Manager to lead and elevate our customer service operations.Main Responsibilities:Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical...

  • Customer Experience Champion

    12 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $69,000

    Job Description:We are seeking a skilled Sales and Customer Service professional to join our team. As a Local Community Consultant, you will play a pivotal role in delivering exceptional customer experiences and promoting our products and services to the local community.Key Responsibilities:Providing personalized support to customers through various...

  • Customer Experience Champion

    8 hours ago

    Brisbane, Queensland, Australia beBeeAmbition Full time $100,000 - $120,000

    Unlock Your Potential as a Store ManagerAs a Store Manager, you will play a pivotal role in driving connections that matter in every moment. You will be part of a team that thrives on challenging themselves and changing the game. A place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support,...