Evening Guest Service Associate

3 days ago

NewcastleMaitland, Australia beBeeCustomer Full time $40,000 - $60,000

Job Opportunity: Evening Guest Service Associate

This is an exciting chance to be part of our team as an Evening Guest Service Associate. As a vital member of our front office team, you will be responsible for delivering exceptional customer service to our guests throughout their stay.

The successful candidate will have a passion for providing high-quality service, with a focus on ensuring that every guest has a memorable and enjoyable experience.

We are looking for someone who is proactive, positive, and enthusiastic, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Requirements:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

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