Guest Services Professional

6 days ago

NewcastleMaitland, Australia beBeeHospitality Full time $46,728 - $57,860

Seeking a Front Desk Officer to deliver exceptional guest experiences and exceed their expectations. This role requires attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Position

This position involves anticipating and meeting the needs and desires of hotel guests, ensuring that their room requirements are fulfilled, maintaining the established high standard of service, and adhering to the policies and procedures of the hotel. Key responsibilities include:

  • Anticipating and attending to guest's needs and desires immediately
  • Offering a warm and friendly greeting to hotel guests as they enter and depart from the Hotel
  • Checking guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines
  • Processing daily guest transactions and accounts accurately and efficiently
  • Working with the Housekeeping, Reservations, and Maintenance departments to ensure that the Hotel's rooms are properly prepared for arriving guests
  • Communicating any guest special request to the appropriate department(s) and following up to make certain the request has been fulfilled in accordance with the guest's wishes
  • Promptly actioning all guest messages and facsimiles
  • Communicating any pertinent guest comments, particularly guest complaints, to the Hotel management
  • Being fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area
  • Having a full working knowledge of all current room rates and packages available at the Hotel
  • Booking, updating, amending, and filing all reservations accurately and in a timely manner
  • Participating in all rostered theoretical and on-the-job training sessions
  • Complying with all of the hotel's operational policies & procedures
  • Maintaining a clean & safe working environment
  • Having a full knowledge of, and practicing all of the hotel's established workplace health and safety guidelines (WH&S)
  • Adhering to all established cashiering policies and procedures
  • Ensuring the protection and maintenance of all operating equipment
  • Completing all assigned opening and closing duties
  • Giving assistance to the telephonists and back office personnel when required
  • Attending all scheduled meetings

The ideal candidate will have a positive attitude, strong interpersonal skills, and a willingness to learn and adapt to new situations. A full driver's license is necessary for this position. In return, you will receive incredible team member discounts, rapid career growth opportunities, and the chance to make a positive impact on our people, communities, and environment every day.

  • Guest Service Agent

    2 weeks ago

    Newcastle-Maitland, Australia Minor International Full time

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Evening Guest Service Associate

    21 hours ago

    Newcastle-Maitland, Australia beBeeCustomer Full time $40,000 - $60,000

    Job Opportunity: Evening Guest Service AssociateThis is an exciting chance to be part of our team as an Evening Guest Service Associate. As a vital member of our front office team, you will be responsible for delivering exceptional customer service to our guests throughout their stay.The successful candidate will have a passion for providing high-quality...

  • Guest Service Agent

    2 weeks ago

    Newcastle-Maitland, Australia Oaks Hotels, Resorts & Suites Full time

    1 day ago Be among the first 25 applicantsCompany DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia...

  • Night Guest Service Ambassador

    22 hours ago

    Newcastle-Maitland, Australia beBeeHospitality Full time $42,960 - $66,592

    Job TitleProvide Exceptional Guest Services as a Hospitality Professional.About the Role:This is an exciting opportunity to join our team as a Night Guest Service Agent, where you will be responsible for delivering exceptional customer service to guests upon arrival and throughout their stay.Key Responsibilities:Guest Arrival and...

  • Guest Service Agent

    2 days ago

    Newcastle, New South Wales, Australia Minor International Full time

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    2 days ago

    Newcastle, Australia Elysia Wellness Retreat Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    5 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Guest Service Agent role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at Bendigo AdvertiserCompany DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across...

  • Guest Service Agent

    3 days ago

    Newcastle, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa,...

  • Night Guest Service Agent

    2 weeks ago

    Newcastle, New South Wales, Australia Minor International Full time $32,000 - $40,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Customer Service Professional

    5 days ago

    Newcastle-Maitland, Australia beBeeAmbassador Full time

    Job Summary:As a Guest Services Ambassador, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is memorable.Key Responsibilities:Anticipate and meet the needs and desires of our guests promptly and efficientlyOffer a warm and friendly greeting to all guests as they enter and depart from the hotelProcess...