Membership and Membership Retention Coordinator

2 days ago


North Adelaide, South Australia Next Gen Health & Lifestyle Clubs Full time
About the Role

We are seeking a skilled Membership Administrator to join our team at Next Gen Health & Lifestyle Clubs. This role offers an exciting opportunity to utilize your exceptional customer service skills and experience in membership administration to drive sales and retention efforts.

Key Responsibilities:
  • Retain members through every interaction, providing top-notch support and services.
  • Manage membership administration tasks efficiently, ensuring seamless operations.
Requirements

To succeed in this role, you will need:

  • Experience in customer-facing roles, preferably in sales and/or retention environments.
  • Excellent communication and problem-solving skills, with a strong ability to negotiate and handle objections.
  • Teamwork and collaboration skills, with a focus on delivering high-quality results.
  • Strong analytical and reporting capabilities, with proficiency in Excel.
  • A proven track record of working towards targets and meeting sales goals.
  • Experience with debt collection and membership-based administration.
  • Superb verbal communication skills, with the ability to build rapport with members and colleagues alike.
  • Attention to detail and a commitment to achieving results.
About You

We value candidates who are passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and possess a strong work ethic. If you're a motivated individual with a talent for building relationships and driving sales growth, we encourage you to apply.

Working with Us

Next Gen Health & Lifestyle Clubs is a dynamic employer that invests in its employees' growth and development. We offer a supportive culture, beautiful facilities, and opportunities for professional advancement. Our employees enjoy complimentary club membership and access to a range of benefits.

Please note: flexible hours and days are required for this role. Proof of right to work in Australia documentation will be required at the first interview. All Next Gen employees require a Working with Children Check (WCC) before commencing.



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