Membership Relations Coordinator
7 days ago
About the Role:
As a Membership Relations Coordinator, you will play a crucial role in retaining members by providing exceptional customer service and support.
The ideal candidate will be highly organized, self-motivated, and have excellent communication skills.
You will work closely with our team to ensure seamless membership administration and contribute to achieving sales goals.
We are seeking someone who is passionate about delivering 5-Star customer service, has a proven track record of working in customer-facing roles, and can effectively handle objections and negotiations.
Responsibilities:
- Provide exceptional customer service to members via phone, email, and in-person
- Retain members through effective communication and issue resolution
- Support membership administration tasks, including data entry and reporting
- Collaborate with the team to achieve sales targets and goals
- Develop strong relationships with members to increase retention rates
Requirements:
- 2+ years of experience in customer-facing roles, preferably in membership-based industries
- Proven track record of delivering 5-Star customer service
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and negotiation skills
- Familiarity with Microsoft Office and data entry software
What We Offer:
- A competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- Flexible working hours and the opportunity to work weekends
- Complimentary club membership for full-time employees
About Us:
Next Gen Health & Lifestyle Clubs is a leading provider of premium health and lifestyle clubs, offering a unique and exclusive experience to our members.
We are committed to delivering exceptional customer service and creating a positive impact on our members' lives.
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