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Food and Beverage Operations Manager
2 months ago
Crowne Plaza Melbourne is a premier destination for travelers seeking a unique blend of urban adventure and relaxation. Located on the Yarra River, our hotel offers easy access to Melbourne's vibrant CBD, South Wharf precinct, and South Melbourne's eclectic cafes and markets.
Your Day-to-DayAs a Food & Beverage Supervisor, you will oversee the hotel's R&B venues and In Room Dining operations, ensuring exceptional quality and guest service standards. Your key responsibilities will include:
- Supervising Restaurant & Bar personnel to ensure smooth operations and high-quality service.
- Addressing guest complaints promptly and professionally, providing solutions to ensure a positive experience.
- Collaborating with the R&B Operations Manager to address any F&B issues that arise.
- Organizing shift-related documentation, including pre-shift reports, daily training topics, and requisitions for beverages, food, and sundries.
- Managing the workforce through the time management system, ensuring efficient operations.
- Providing ongoing training and development to ensure staff consistently meet established service standards.
- Monitoring and assessing staff service skills, providing retraining and reinforcing food quality and service standards as needed.
- Conducting regular check-in conversations with team members to foster a positive work environment.
To succeed in this role, you will require:
- Excellent communication skills, with the ability to interact with customers, employees, and third parties in a professional manner.
- Good writing skills and proficiency in Microsoft Office.
- Problem-solving, reasoning, motivating, organizational, and training abilities.
A Diploma in Hospitality Management or equivalent is required for this role.
What We OfferCrowne Plaza Melbourne offers a dynamic work environment, where you can grow and develop your skills. As a valued member of our team, you will enjoy a range of benefits, including paid birthday leave, enhanced parental leave, flexible work options, and proactive health days. You will also have access to our IHG myFlex program, which offers greater flexibility at work. Our lifelong development program will support your career journey, and you will be eligible for IHG career milestone celebrations and transfer of entitlements as you move and grow with IHG. In addition to hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go further. We are proud to be IHG and know you will be too.
Visit www.ihg.com to find out more about us.
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