General Manager

4 weeks ago

Brisbane, Queensland, Australia Pulse Recruitment Full time
About the Role

We are seeking an experienced and dynamic General Manager to oversee day-to-day operations and lead a dedicated team of technicians and office staff. As the General Manager, you will take full ownership of the daily operations, managing a team of 15 technicians and ensuring the smooth running of the business.

Key Responsibilities:
  • Drive sales initiatives to acquire and onboard new and existing clients.
  • Foster strong relationships with clients and agencies to ensure continued growth.
  • Help onboard new agencies, via Google Meet and or Zoom calls.
  • Setting up new agencies and agents in the company Portal & Xero.
  • Ensure scheduling and service KPIs are met for head office-run territories.
  • Maximize the daily productivity of technicians in each state.
  • Monitor job booking to exceed minimum KPIs, ensuring sustained business growth.
  • Reviewing internal reports to keep the team accountable and implementing strategies to manage this if needed.
  • Weekly meeting with the scheduling team and weekly meeting with VIC state manager.
  • Monitoring the pending jobs list and keeping the scheduling team accountable for overdue properties.
  • Address conflicts with property managers, tenants and owners of properties to ensure positive outcomes and continued real estate agency relationships.
  • Focus on maintaining strong client relationships to drive long-term growth and satisfaction.
  • Ability to put out fires that may present themselves throughout a day.
  • Understanding the difference between accountability to the company or the accountability back to the agents / tenants.
  • Ensure smooth day-to-day office operations and provide adequate support to all head office staff.
  • Monitor stock levels and manage stock orders to maintain necessary inventory in Seven Hills and Beresfield, NSW.
  • Ensuring the on-boarding / exit of staff is seamless.
  • Monitoring all emails for Head Office run territories.
  • Monitoring the contact form on the company website and delegating the enquiries that come through accordingly (franchise partners / head office run territories).
Requirements:
  • Proven experience in a General Manager or similar leadership role within a service-oriented industry.
  • Strong background in sales, client management, and business development.
  • Experience in managing field-based teams, with a focus on achieving KPIs and operational efficiency.
  • Excellent conflict resolution and communication skills.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Strong problem-solving skills with a proactive approach to growth and improvement.
  • Proficiency in using scheduling software and management tools.
  • Experience in HR and staff management is preferred.
  • Flexibility to travel and attend industry events when required.
  • Proven ability to make decisions quickly or on the spot to get the best outcome.
What We Offer:
  • Competitive base salary plus superannuation.
  • Opportunity for professional growth within a growing company.
  • Fully Remote: Open to candidates to work remote but ideally your location should be close to Sydney or Brisbane.

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