Senior Customer Relationship Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time

Job Summary

Manage a portfolio of customers in Agribusiness by providing exceptional customer service and building strong relationships. Proactively develop and maintain a detailed understanding of each customer's business and financial needs, applying a customer-centric approach to support their business goals.

This is an exciting opportunity to drive growth through acquisition, increase share of wallet and referrals, while utilizing valuable insights and data to understand and anticipate customer needs.

As part of this role, you will collaborate with product partners and stakeholders to fulfill customer needs, ensuring compliance with policies and procedures. If you have prior experience in frontline commercial banking roles and commercial lending, possess strong communication skills, and are able to assess a customer's credit obligations considering qualitative and quantitative factors, we encourage you to apply for this challenging position.

Key Responsibilities:

  • Develop and maintain a detailed understanding of the customer's business and financial needs
  • Apply a customer-centric approach to support their business goals
  • Drive growth through acquisition and increase share of wallet and referrals
  • Utilize valuable insights and data to understand and anticipate customer needs
  • Collaborate with product partners and stakeholders to fulfill customer needs
  • Maintain a well-managed, compliant portfolio according to policies and procedures

Requirements:

  • Prior experience in frontline commercial banking roles and commercial lending
  • Strong communication skills to assist customers effectively
  • Ability to assess a customer's credit obligations considering qualitative and quantitative factors
  • Capability to manage multiple tasks, customer documentation, banking transactions, and communications
  • Familiarity with risk management concepts, especially in credit, market, and operational risk
  • Knowledge of regulatory requirements such as KYC and AML
  • Preferred agricultural industry experience and awareness
  • Preferred tertiary qualifications in Commerce, Business, Economics, Accounting, or Ag Science/Economics

Why Choose This Role?

This is an excellent opportunity to build your career in commercial banking, working with a diverse range of customers and products. You will have access to training and development opportunities, as well as a supportive team environment that encourages collaboration and innovation. As part of our organization, you will contribute to shaping a thriving world, where people and communities thrive. We value diversity and offer flexible working arrangements, health and wellbeing services, and discounts on various products and services.

About Our Organization

We are a leading financial institution committed to delivering high-quality products and services to our customers. We prioritize diversity and inclusion, promoting a workplace culture that values individual perspectives and ideas. Our goal is to provide a rewarding and challenging work environment that supports the growth and development of our employees. We believe in engaging in meaningful work that helps shape a thriving world.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application for this exciting opportunity. We look forward to reviewing your application and welcoming you to our team.

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