Claims Professional Career Opportunity

1 day ago

Sydney, New South Wales, Australia beBeeCareer Full time $80,000 - $123,456
Claims Management Expert

About the Role

The ideal candidate will deliver market-leading claims management services that strengthen client relationships, support portfolio profitability, and enhance industry practice. The role balances technical claims expertise with a client-focused mindset, requiring proactive engagement with clients, customers, and internal stakeholders across Australia, New Zealand, and globally.

Main role responsibilities:

  • Strengthen client partnerships: Build deeper client relationships through tailored engagement plans, embedding consistent, best-practice claims management.
  • Proactively manage claims: Oversee client portfolios across all lines of business, ensuring decisions align with treaty terms, policy guidelines, and regulatory requirements.
  • Turn insights into impact: Use data and expertise to identify trends, support new business opportunities, and guide product development.
  • Share knowledge and expertise: Deliver services such as training, audits, complex case consulting, and process improvements to strengthen client capabilities.
  • Stay ahead of risk: Analyse claims and market data to identify emerging risks and opportunities, contributing to stronger risk management strategies.
  • Apply technical excellence: Ensure all assessments and claim adjudications are rigorous, consistent, and compliant with regulatory frameworks and legislative requirements.
  • Deliver client-focused solutions: Develop and provide services aligned to client strategies and our claims vision, ensuring measurable impact.
  • Engage across teams: Collaborate with colleagues in Underwriting, Pricing, Valuation, Client Markets, and Solutions to influence outcomes and drive value.

About the Team

We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.

About You

We are seeking a highly motivated and collaborative claims professional who can balance technical decision-making with client service excellence.

Educational background and experience:

  • Significant technical expertise in life insurance claims, ideally across all retail and group insurance products in the Australia and New Zealand market.
  • Minimum 5 years' insurance/reinsurance claims assessment experience, with peer or industry recognition advantageous.
  • Strong knowledge of the Australia and New Zealand insurance landscape, products, and regulatory environment.
  • Proven success in managing stakeholder relationships, influencing best-practice outcomes, and delivering client-facing services.
  • Experience in dispute resolution processes and rehabilitation/return-to-work in disability claims.
  • Desirable: Familiarity with claims technology (automation, workflow tools, triage systems) and/or data analytics for insights and portfolio management.
  • Relevant tertiary degree and/or evidence of continuous professional development, including accreditation.

Personal Qualities

  • Purpose-driven: Passionate about advancing the industry and delivering meaningful outcomes for clients and end customers.
  • Strong technical skillset: Deep knowledge of claims assessment, with the ability to apply expertise across complex cases.
  • Collaborative mindset: Skilled at building inclusive relationships and driving cross-functional teamwork internally and with client claims teams.
  • Influential communicator: Excellent negotiation, influencing, and presentation skills, with the ability to deliver clear, impactful messages.
  • Proactive and resilient: A self-starter with a solutions-oriented approach who can anticipate risks, identify opportunities, and adapt to challenges.

We offer modern working arrangements that allow employees to adapt to changing work preferences. We currently provide competitive benefits such as annual leave, personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This role offers a hybrid working arrangement onsite in our office.

We look forward to your application.

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