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Duty Manager

2 months ago

Sydney, New South Wales, Australia Veriu Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Veriu Macquarie Park. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities
  • Oversee the front office, including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
  • Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay
  • Create new ways to leave guests with a lasting memorable experience
  • Use your inquisitive nature to identify new sales leads, encouraging the team to do the same
  • Manage emergency situations in a safe and professional manner
  • Build strong and authentic relationships with your teammates and our guests
  • Provide assistance in managing events/functions of the hotel
  • Provide support and assistance to the General Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role
What We Offer
  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program
About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • First Aid Certificate (or be able to obtain before starting)
  • Responsible Service of Alcohol Certificate (or be able to obtain before starting)
  • Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
  • Demonstrated experience leading a team with kindness in order to achieve outcomes
  • Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
  • High standards of attention to detail and communication skills (written & verbal)
  • Strong experience in a customer service role