Compassionate Community Ambassador

3 weeks ago

Waverley Municipal Council, Australia Retire Australia Full time

We are seeking an experienced and compassionate individual to join our team as a Care Concierge at Queens Park Retirement Village in Sydney's Eastern suburbs. This is an exciting opportunity for someone who is enthusiastic, solutions-oriented, and committed to providing exceptional service to our residents.

In this unique role, you will be the first point of contact for our residents and visitors, providing high-quality customer service and administrative support. Your responsibilities will revolve around understanding and honouring each resident's individual life journey while connecting them with essential services tailored to their specific needs.

As a Care Concierge, you will play a crucial role as a bridge between our residents and the essential services they need on their personal journeys. You will assist residents with their inquiries, help them navigate MyAgedCare, and ensure the smooth operation of the village.

Your primary duties will involve:

  • Engaging with residents and their families to understand their needs and provide trusted guidance and advice
  • Planning and organising wellness activities within the village to promote a sense of community and social connection
  • Collaborating with service providers and organisations such as My Aged Care on behalf of residents to ensure seamless access to essential services
  • Providing general administration support to the Village Manager as required

To be successful in this role, you will require:

  • Knowledge of existing care and support services, including My Aged Care
  • Understanding of service funding mechanisms (highly desirable)
  • Demonstrated experience in a similar role and industry
  • Certificate or Diploma in Business Administration (desirable)
  • A drivers licence and reliable transport (desirable)
  • A National Police Check (or ability to obtain)
  • First Aid & CPR Certificate (or ability to obtain)
  • The ability to pass a pre-employment medical assessment, including drug and alcohol testing

We offer a range of benefits to support your wellbeing and career development, including:

  • Regular safety training and wellness initiatives to ensure your physical and mental health
  • A dedicated learning and development program to help you achieve your personal and professional goals
  • An Employee Assistance Program to support you with work-related and personal issues

This is an excellent opportunity to join a leading private owner, operator and developer of retirement villages, where you can make a profound impact on the lives of our residents. We estimate the salary for this role to be around $65,000 - $70,000 per annum, depending on experience.

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