Senior Network Support Specialist

2 days ago

Perth, Western Australia beBeeNetwork Full time $90,000 - $110,000
Infrastructure Support Specialist

We are seeking a highly motivated and detail-oriented Infrastructure Support Specialist to provide day-to-day IT support across infrastructure, networks, systems, and end-users.

This role involves providing first-level support for IT service requests, incidents, and enquiries, troubleshooting desktops, laptops, mobile devices, printers, and conferencing tools, and monitoring and maintaining servers, storage, and virtual/physical systems.

Key Responsibilities
  • Provide technical assistance to resolve hardware, software, and network-related issues.
  • Troubleshoot and resolve complex technical problems with minimal supervision.
  • Maintain accurate system documentation, logs, and support records.
  • Collaborate with team members to achieve common goals and objectives.
Requirements
  • Experience in an IT support/desktop/infrastructure engineer role.
  • Strong analytical and problem-solving skills.
  • Knowledge of Windows environments, Active Directory, Office 365, and common business applications.
  • Familiarity with network fundamentals (firewalls, switches, Wi-Fi, VPNs).
  • Awareness of IT security practices and endpoint protection.
What We Offer
  • A challenging and dynamic work environment where you can grow and develop your skills.
  • The opportunity to work in a collaborative and supportive team.
  • Exposure to infrastructure, networks, security, and compliance.
  • Professional growth and development opportunities.

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