Customer Experience Director
3 weeks ago
O'Brien Glass Industries Limited is an equal opportunity employer that values diversity and inclusion. We strive to create a work environment where you can be yourself, achieve great things, and feel inspired.
We are seeking a highly motivated and passionate Customer Experience Leader to join our Forrestdale AutoGlass Service Centre team. As a key member of our leadership team, you will be responsible for leading customer service and driving business growth through exceptional customer experiences.
Key Responsibilities:- Lead customer service and support the day-to-day running of the Service Centre.
- Provide first-class service to all customers using your amazing people and communication skills.
- Keep customers informed about delivery lead times.
- Conduct repair inspections and convert repairs to sales where appropriate.
- Raise Job Authorities and invoices using our Service Centre computer system.
- A true passion for delivering customer service excellence.
- Motor vehicle industry experience is highly regarded.
- Experience in managing/leading teams in a busy environment.
- Confident, engaging approach and natural ability to communicate.
- Resilience and ability to work in a complex and changing environment.
- Outstanding verbal and written communication skills.
- Excellent self-organisation and time management skills.
- Related industry experience (automotive industry experience highly desirable but not required).
- Demonstrated strong leadership and coaching experience.
- Highly developed stakeholder engagement, influencing, and presenting skills.
- Strong IT skills in particular MS Office.
- Ongoing incentive programs and recognition.
- Ongoing learning and development opportunities.
- Supportive team members and management.
- Uniform provided.
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. If you're a motivated and driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you
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