Customer Experience Director

3 weeks ago


Forrestdale, Australia O'Brien Glass Industries Limited Full time
Unlock Your Potential as a Customer Experience Leader

O'Brien Glass Industries Limited is an equal opportunity employer that values diversity and inclusion. We strive to create a work environment where you can be yourself, achieve great things, and feel inspired.

We are seeking a highly motivated and passionate Customer Experience Leader to join our Forrestdale AutoGlass Service Centre team. As a key member of our leadership team, you will be responsible for leading customer service and driving business growth through exceptional customer experiences.

Key Responsibilities:
  • Lead customer service and support the day-to-day running of the Service Centre.
  • Provide first-class service to all customers using your amazing people and communication skills.
  • Keep customers informed about delivery lead times.
  • Conduct repair inspections and convert repairs to sales where appropriate.
  • Raise Job Authorities and invoices using our Service Centre computer system.
Requirements:
  • A true passion for delivering customer service excellence.
  • Motor vehicle industry experience is highly regarded.
  • Experience in managing/leading teams in a busy environment.
  • Confident, engaging approach and natural ability to communicate.
  • Resilience and ability to work in a complex and changing environment.
  • Outstanding verbal and written communication skills.
  • Excellent self-organisation and time management skills.
  • Related industry experience (automotive industry experience highly desirable but not required).
  • Demonstrated strong leadership and coaching experience.
  • Highly developed stakeholder engagement, influencing, and presenting skills.
  • Strong IT skills in particular MS Office.
What We Offer:
  • Ongoing incentive programs and recognition.
  • Ongoing learning and development opportunities.
  • Supportive team members and management.
  • Uniform provided.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. If you're a motivated and driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you



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