Telecommunication Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $120,000 - $180,000

About Us

We are a leading organization that prioritizes creating an excellent work environment. We aim to lead the energy transition through cleaner energy and customer solutions.

About the Role

As a key member of our team, you will help define and deliver our broader strategy, overseeing multiple high-performing teams of specialists to deliver exceptional customer experiences.

Key Responsibilities

  • Collaborate closely with operations leaders to ensure seamless day-to-day business operations, identifying and addressing potential issues proactively.
  • Lead and influence cross-functional stakeholders to drive operational initiatives.
  • Drive accountability for a functional area impacting customer experience, such as service journeys or feedback management.
  • Coordinate onboarding and training for new team members, ensuring a smooth transition and early success.
  • Deliver regular performance reporting and insights to leadership, informing operational priorities.
  • Provide hands-on leadership and mentorship to foster high-performing teams focused on customer excellence and continuous improvement.

About You

  • Demonstrated leadership experience in the telecommunication industry.
  • A skilled problem-solver with strong operational thinking and a track record of driving improvement.
  • Comfortable influencing and collaborating with various stakeholders to align priorities and deliver shared outcomes.
  • Skilled in balancing detail with big-picture thinking to ensure team operations and exceptional customer service.
  • Confident making decisions impacting performance, focusing on delivering against key metrics.
  • A clear and effective communicator who can provide constructive feedback and lead with empathy and purpose.

About Our Company

We are driven by people who believe in creating change. Enjoy a challenging career in an exciting industry where you can grow and explore your potential.

Please note background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment.

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