Telecommunications Operator

1 week ago

Melbourne, Victoria, Australia beBeeTelecommunications Full time $59,000 - $77,000

Job Title: Telecommunications Operator

The role of a Telecommunications Operator involves being the primary point of contact for customers via telephone, providing information and referrals as guided by procedures and policy.

  • Responding to customer inquiries, providing accurate information, and referring calls as necessary.
  • Collecting relevant data and completing data entry into the case management system.
  • Distributing documentation relating to customer referrals in a timely manner.

This position requires excellent communication skills, experience in telephony, and administrative support in a customer service environment. A qualification in business administration or healthcare is desirable.

About This Role:

Key Responsibilities

• Communicate effectively with customers via telephone, ensuring high-quality customer service.

• Gather and enter data accurately into the case management system.

• Finalize and distribute relevant documentation in a timely manner.

Requirements:

Experience in telephony and administrative support in a customer service environment. Excellent communication skills and attention to detail are essential.

What We Offer:

Opportunities to develop skills and expertise in a dynamic and fast-paced environment.

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