Aesthetic Client Experience Specialist
4 weeks ago
Artisan Aesthetic Clinics is a division within Sonic Healthcare Limited, a leading healthcare organisation dedicated to delivering exceptional medical services and leadership. Our team of experienced clinicians provides a wide range of advanced aesthetic treatments in a safe and caring environment, ensuring our clients receive outstanding results on their skin journeys.
Job OpportunityWe are seeking a Client Experience Consultant to play a pivotal role in cultivating exceptional experiences for our clients and clinicians. As the first point of contact, you will have a natural ability to build instant rapport and drive desired outcomes for our clients and clinic. Your keen interest in skin health will enable you to actively promote suitable products and treatments to clients, and you will enjoy supporting them on their skin journey.
Key Responsibilities- Deliver exceptional client experiences and build relationships with clients
- Proven experience in a similar front-of-house role, including scheduling client appointments, answering client queries, and recommending suitable treatments and products
- Excellent client communication skills, including face-to-face, phone calls, and responding to emails
- An ability to build strong and long-lasting relationships with clients in a premium environment
- Experience maintaining accurate client records to ensure an effective and compliant client database
- A keen eye for detail to ensure our clinic is always presented to the highest standard
- Proven ability to work autonomously with competing priorities
- An attractive remuneration package including a generous rewards structure
- Access to team member treatments and products
- Clinical skill and knowledge progression through our Artisan Aesthetic Academy
- Learning and development supported by external providers as well as industry events and conferences
- Paid parental leave
- Access to fitness passport with gym facilities nationwide
- Regular team social events
- And more
We are an equal opportunity employer and welcome diversity in the workplace.
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