Ikkari Specialist

**IKKARI**

Floating in the crystal waters of the Aegean Sea is the Greek island of Ikaria. A certified Blue Zone, its residents are among the world’s longest living population by virtue of their naturally foraged diet of native ingredients, relaxed pace, active lifestyle and holistic outlook towards their own wellbeing. A place of simplicity and serenity, it is the inspiration behind IKKARI.

IKKARI is a fusion of nature and innovation. We draw on ancient wisdom and modern methodology to deliver new solutions and rituals that enhance the lifestyle of time-sensitive people. Our philosophy of wellness is based on the harmonious synchronicity of your mind, body and spirit as one, focusing on elevating and connecting you to your highest state of being.

Fusing the fundamentals of health with the culture of self-care, IKKARI brings together a dynamic collection of Inner, Outer and Aura essentials: a modern-day apothecary encompassing a collection of skincare essentials, ingestible nutrients and a suite of sensorial aromatherapy tools for spiritual support.

**IKKARI SPACES**

A holistic health destination honouring the idea of a traditional apothecary. Expect all of your senses to be activated: touch, scent, sight, sound - even taste.

Exclusively stocked in 16 AJE ATHLETICA stores dotted around the country - and a flagship in Noosa (the birthplace of IKKARI) coming soon, along with a Sydney experiential store, these spaces are a place for customers to explore, discover and share.

Our in-store offerings expand across personal, tailormade touches from one-on-one consultations to curating IKKARI prescriptions and protocols, working harmoniously with the design aesthetic.

**OVERVIEW**

As an IKKARI Specialist, you will be responsible for providing exceptional customer service, will be an innovative and progressive thinker who promotes a holistic approach to health, beauty and wellness. You will have the opportunity to engage with customers, and educate them on IKKARI’s skin and wellbeing rituals, to help them achieve their higher self. You will be an ambassador and represent the IKKARI active mission to merge style, ethical design and performance-orientation to support healthy and balanced lifestyles and contribute to enhancing the overall customer experience and driving sales.

**KEY RESPONSIBILITIES
CUSTOMER EXPERIENCE JOURNEY
- Provide exemplary service experience to IKKARI customers, ensuring consistently memorable and inspiring customer journeys
- Provide consistent mentorship of IKKARI well-being team to ensure customer satisfaction with their personalised prescription
- Maintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed through communicating benefits, product properties, and performance.
- General customer service duties such as, greeting customers who enter the shop.
- Responsible for establishing and building VIP clientele.
- Responsible for customer and VIP customer follow-ups, through multiple touchpoint channels to ensure they are kept educated with regard to new deliveries, upcoming promotional activity, and events.
- First point of contact for general customer inquiries such as customer complaints and refunds to ensure customer satisfaction is received through the implementation of consistent best practices.
- Identify key customer trends and requests; communicate effectively to Area and VM Manager and relevant corporate partners to support continuous improvement and innovation of the IKKARI brand experience.
- Responsible for providing the team with customer updates, feedback, and reports, that will allow them to continuously develop their sales techniques.
- Address customer inquiries, resolve complaints, and provide exceptional service throughout their shopping experience.
- Ensure customers are well-informed on any current sales, rewards programs, and store return policy.

STOCK MANAGEMENT
- Stock control and management - Receiving, processing, and organising shipments and deliveries accordingly.
- Restock items that are running low.
- Report any general inventory issues to management.
- Maintain a clean, organised, and comfortable space.

VISUAL MERCHANDISING
- Adhering to visual merchandising directives
- Attaching price tags to merchandise on the shop floor
- Assisting with the placement of new products, including new in-store and window displays

PRODUCT PROMOTION AND SALES**:

- Demonstrate in-depth knowledge of the IKKARI range including product ingredients, benefits, and usage guidelines.
- Actively promote and upsell products to customers, highlighting their features and benefits.
- Meet or exceed individual and team sales targets by effectively communicating the value of our skincare products.

EXPECTED SKILLS AND BEHAVIOURS:

- Meticulous attention to detail and appreciation of how exact protocols serve to deliver a unique IKKARI experience.
- Experience and a proven track record of understanding and achieving performance ind