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Customer Support Professional
3 weeks ago
We are seeking an exceptional Client Support Specialist to join our dynamic team.
This role is perfect for a motivated individual looking to start their career in sales and customer service.
As a Client Support Specialist, you will play a key role in providing top-notch support to clients and customers.
With excellent communication skills and a proactive nature, you will be able to build strong relationships with clients and identify opportunities for growth.
You will work closely with the senior broker to manage high net worth clients and handle administrative tasks such as invoice reconciliation.
Our ideal candidate has 1+ years of experience in a similar role, preferably in insurance or sales.
They must be willing to complete the Tier 1 Insurance Broking qualification within the first six months and demonstrate professionalism and exceptional organisational abilities.
Responsibilities:
- Client Renewals and Retention: Support existing client base while building strong relationships.
- Communication: Manage incoming and outgoing calls and email correspondence.
- Upselling and Cross-selling: Identify opportunities to maximise client value.
- Documentation: Meticulously document all call interactions and follow-up actions.
- Administrative Tasks: Assist with ad-hoc tasks and daily follow-ups on documentation from clients and insurers.
Benefits:
- Custom Career Development Programmes.
- Well-being Initiatives and Employee Assistance Programme.
- Rewards Programmes and Paid Volunteering Days.
- Opportunity to Join a Multinational Financial Services Company.
About You:
- 1+ Years Experience in Similar Role.
- Willingness to Complete Tier 1 Insurance Broking Qualification.
- Professionalism, Excellent Communication Skills, and Proactive Nature.
- Exceptional Organisational Abilities and Problem-solving Skills.
- Strong Interpersonal Skills and Ability to Build Relationships.
- Motivation to Start a Career in Sales and Customer Service.
What We Offer:
- Thrive in a Vibrant Office Environment.
- Access to Customised Career Development and Training Programmes.
- Benefit from Well-being Initiatives and an Employee Assistance Programme.
- Participate in Rewards Programmes and Paid Volunteering Days.
Why Choose Us:
- Join a Multinational Financial Services Company.
- Grow Your Career in a Dynamic and Supportive Team.
- Develop Exceptional Skills in Sales and Customer Service.
- Enjoy a Range of Benefits and Opportunities.
