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Program Coordinator
2 months ago
We are seeking a highly skilled and experienced Program Coordinator to join our team at Northcott. As a Program Coordinator, you will be responsible for the implementation and daily operations of our programs in Toowoomba. This role requires a strong focus on providing high-quality support to our customers, while also fostering a culture of cohesion and open communication among our staff team.
Key Responsibilities- Program Implementation: Develop and implement programs that meet the needs of our customers, ensuring high-quality support and outcomes.
- Team Leadership: Provide leadership and guidance to our staff team, promoting a culture of open communication and collaboration.
- Customer Support: Deliver high-quality support to our customers, ensuring their needs are met and their goals are achieved.
- Problem-Solving: Identify, assess, and resolve problems using an active person-centered approach.
- Training and Development: Proactively train and develop our staff team to ensure they have the skills and knowledge needed to deliver high-quality support.
- Administrative Tasks: Perform administrative tasks, including rostering, reporting, and compliance.
- Experience: Proven experience in a similar role, with a strong focus on customer support and team leadership.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
- Knowledge: In-depth knowledge of the disability sector, including NDIS standards, Workplace Health & Safety, and NDIS Quality and Safeguarding Framework.
- Qualifications: Tertiary qualification in Social Science, Disability, Recreation, or other relevant professional field.
- Certifications: Current first aid and CPR certificates, Working With Children Check, and NDISWC.
As a not-for-profit organization, we offer a family-friendly workplace and salary packaging options. We are committed to providing a supportive and inclusive environment for our staff, and we offer ongoing career development opportunities.
