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Customer Service Representative
2 months ago
IKEA is a global home furnishings company that aims to create a better everyday life for the many people. Our vision is to provide affordable, sustainable, and stylish furniture solutions that inspire people to live better lives.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Co-worker. As a Co-worker, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a positive and inclusive work environment.
Key Responsibilities- Provide friendly and effective information to customers, ensuring a positive shopping experience.
- Support sales efforts by engaging with customers, understanding their needs, and providing product knowledge.
- Maintain a clean and organized sales area, ensuring all products are properly priced and fully stocked.
- Build strong relationships with team members and other departments to promote a collaborative and inclusive work environment.
- Excellent communication and interpersonal skills.
- A polite and friendly manner, with a 'Togetherness' mindset.
- A passion for learning and sharing the IKEA product range with customers.
- The ability to work closely with team members and other departments or work independently.
- Basic computer and systems literacy.
- A competitive hourly pay rate.
- Above award rates and penalty rates, including Sunday and Public Holidays.
- Leave entitlements, including 5 weeks Paid Annual, Paid Parental, Family & Community, and more.
- 24/7 access to our Employee Assistance Program for health and wellbeing support.
- A 15% Co-worker discount.
- Low-cost nutritious meals, including complimentary drinks in our Co-worker restaurant.
- Co-worker uniform provided.
- Free Co-worker parking.
- Digital Entertainment membership, with thousands of discounts for dining, fun activities, shopping, and travel across Australia & New Zealand.
- Bonus programme (where eligible).
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).
This is a Permanent Part-time role, working 40 hours per week. You will be required to work a rotating roster with a mix of day and evening shifts, and have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
