Financial Recovery Specialist

4 days ago


Sydney, New South Wales, Australia SMAART Recruitment Full time
About the Role

We are seeking an experienced Financial Recovery Specialist to join our team in North Sydney. As a key member of our finance department, you will play a crucial role in maintaining the financial health of our organisation.

Job Summary

The successful candidate will be responsible for collections across Australia and New Zealand, communicating with existing accounts to manage and recover outstanding loan payments. You will discuss their situation and work with clients to negotiate payment solutions.

Duties and Responsibilities
  • Contact clients via phone and email to discuss overdue payments and arrange payment plans
  • Review and analyse client accounts to determine the best course of action for debt recovery
  • Maintain accurate records of all communication and transactions with clients
  • Ensure timely and accurate resolution of outstanding accounts and negotiate settlements with clients to resolve outstanding balances
  • Provide high-level customer service, while assisting clients in resolving their payment issues
  • Identify vulnerable customers and customers experiencing hardship and implement appropriate arrangements with empathy
Requirements
  • Proven experience in debt collections, preferably within a finance company or non-bank lender
  • Strong understanding of loan processes and financial regulations
  • Excellent communication and interpersonal skills and the ability to negotiate effectively
  • Detail-oriented with strong organisational and time-management skills
  • Proficiency in Microsoft Office Suite and familiarity with collections software and skip tracing techniques
What We Offer
  • $80,000 + Super per annum
  • Full-time Permanent position
  • Monday - Friday business hours
  • North Sydney office (2060) and hybrid work arrangements post induction
  • Ongoing career advancement opportunities
  • A fun, friendly and supportive team environment


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