Client Experience Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeLuxury Full time $90,000 - $130,000

For over a century and a half, we have been synonymous with visionary craftsmanship, unparalleled quality, and an unwavering commitment to excellence.

About the Role

Becoming part of our esteemed Client Service team is an opportunity to engage with discerning clientele across Australia and beyond, delivering exceptional client experiences through remote channels.

Job Responsibilities
  • Cultivating enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting.
  • Articulating the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.
  • Guiding clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.
  • Contributing to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with our luxury brand.
Profile
  • We seek individuals who demonstrate a passion for luxury, are driven to achieve excellence, and are dedicated to crafting exceptional client experiences through remote channels.
  • The ideal candidate will possess the following attributes:
    • A genuine commitment to building lasting relationships with clients remotely, guiding them with expertise through our world.
    • A strong motivation to achieve key performance indicators (KPIs) and contribute to the team's collective success within a structured environment.
    • Mastery of verbal and written communication, enabling you to engage and connect with diverse clients through various digital channels with elegance and precision.
    • A proactive and resourceful approach, demonstrating resilience in the face of challenges while maintaining a composed and professional demeanor in a dynamic environment.
    • Comfort and fluency in utilizing technology and navigating multiple systems seamlessly to enhance client interactions.
    • A self-driven and enthusiastic approach, coupled with a strong desire for continuous learning and professional growth within our luxury brand.
    • A collaborative and supportive mindset, demonstrating a willingness to assist colleagues and contribute to a harmonious team environment within our Client Service Center.
    • A genuine enthusiasm for our luxury brand and the retail experience, with a desire to share your knowledge and passion with our clientele.

Our offers include competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections. Unparalleled opportunities for career development and advancement within our organization on a global scale. A supportive and collaborative team environment, complemented by comprehensive training programs designed to cultivate expertise in remote clienteling.

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