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Conference & Events Duty Manager

1 month ago

Brisbane, Queensland, Australia Racv Full time
About the Opportunity

An exciting opportunity has arisen for an experienced Conference & Events Duty Manager to join our conference and events team.

You will be an integral part of the team to ensure the business operates efficiently.

As a Conference & Events Duty Manager, you will lead a large team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience.

Full availability to work a weekly rotating roster including evenings, weekends and public holiday is essential in this role.

This role is ideal for someone who is adaptable with a 'can-do' attitude and has a passion for C&E, service excellence and knowledge of industry trends.

Key Responsibilities:

  • Provide effective 'hands on' leadership to a large team promoting our culture & values
  • Lead by example, perform F&B duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests
  • Maintain operating procedures and identify improvements to operating efficiencies
  • Maintain a knowledge of products & services, cross sell and upsell
  • Build & maintain effective relationships with internal & external stakeholders
  • Manage Kronos, staff rostering, labour expenses, training, reviews, reward & recognition
  • Manage staff performance, agency staff, breaks and uniform presentation standards
  • Contribute towards reducing costs, ensuring wastage and breakages are minimised
  • Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds
  • Manage feedback & resolve difficult situations
  • Ensure a safe workplace is maintained and promote safe work practices
  • Perform physical requirements of the role, e.g. working on your feet & heavy lifting

What you'll need to be successful:

  • Previous experience in team leadership role within a conference & events or 4–5-star hotel/resort environment
  • Flexibility & full availability to work a rotating roster
  • Recognised qualification in hospitality or food & beverage, desirable
  • RSA Certificate
  • In depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures
  • Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
  • Understanding of labour and beverage cost control
  • Experience in POS & MS Office applications
  • Exceptional verbal and written communication skills, attention to detail, organisational and time management skills
  • Decision making, problem solving and conflict resolution skills
  • Passion for C&E, service excellence and knowledge of industry trends
  • Excellent grooming and personal presentation
  • Hold or be eligible to obtain a valid Qld WWCC Blue Card

We are offering:

  • Competitive Salary
  • Discounts on RACV products and resorts
  • Training & development programs for skill advancement and career progression
  • Employee of the month awards and recognition
  • Complimentary parking onsite

About RACV:

RACV is a diverse business that offers endless opportunities for career growth and development.

We believe in maintaining a diverse and inclusive workplace, where our people feel welcome, supported and appreciated for who they are and what they bring to our business.

If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link below.