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Technical Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will provide front-line technical support and product advice to customers in relation to technical and sales enquiries.
This is a challenging and rewarding role that requires strong mechanical and auto parts knowledge, excellent communication skills, and the ability to work well under pressure. If you have a passion for delivering exceptional customer service and a desire to develop your leadership skills, we encourage you to apply.
About the Role- You will be responsible for providing technical support to customers via phone, email, and in-person at our stores.
- You will draw on your mechanical and auto parts knowledge to advise customers on products and services.
- You will work closely with other members of the support team to resolve complex technical issues.
- A trade qualification or equivalent experience in a related field.
- Strong mechanical and auto parts knowledge.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- A valid driver's licence (manual preferred).
- A safe and inclusive team environment.
- Attractive team member pricing across all GPC AP businesses.
- Work-life balance.
- Ongoing training and development opportunities.
- Employee reward and recognition programs.
- Paid volunteer leave.
- Parental leave top-up allowance.
- Availability to work alternating weekends.
- Lifting, bending, climbing, and safe driving may be required.
