Sales Operations Coordinator
1 week ago
As an integral member of our Seller Success Team, you will provide exceptional support to our merchant partners and sales team, while also collaborating closely with other departments across the business. Your primary goal will be to support the business operationally to meet merchant needs and grow sales as a key point of contact for merchant enquiries, service, and sales-related tasks.
Key Responsibilities- Respond to inbound calls/emails from current merchant partners regarding the humm product and other services provided by humm;
- Manage merchant queries and first call resolution;
- Set up new retailers in our systems and maintain information for our existing retailer database;
- Set up and update Promotions and Campaigns as directed by the business;
- Liaise and work closely with other departments to achieve desired outcomes.
- Strong customer focus and ability to build relationships;
- Excellent interpersonal, communication, and active listening skills;
- Ability to deliver a service that exceeds merchant partner expectations;
- Great attitude and willingness to learn;
- Able to work autonomously as well as part of a team;
- Passionate about providing positive customer experiences.
Humm Group is one of Australasia's most successful and enduring non-bank financial services institutions. We specialize in fast, easy finance with a market-leading range of business asset finance, credit cards, and point-of-sale payment plan solutions designed to meet the core needs of today's businesses and retail consumers.
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