Customer Success Team Lead

4 weeks ago


Sydney, New South Wales, Australia SafetyCulture Full time
About the Role

SafetyCulture is a global SaaS company on a mission to help distributed working teams improve every day.

We're seeking a Customer Success Team Lead to join our SC Training team in Sydney. As a key member of our Customer Success team, you'll partner with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform.

Your focus will be on driving adoption, retention, expansion, and advocacy of SC Training, which directly contributes to SafetyCulture's goals and growth targets.

Key Responsibilities
  1. Develop and execute customer success strategies to ensure customer growth, satisfaction, and retention.
  2. Lead a regional team of Customer Success Managers, providing coaching and guidance to ensure best-in-class customer success processes and behaviors.
  3. Collaborate with cross-functional teams to drive continuous improvement initiatives and share innovative ideas.
  4. Own a book of business, ensuring the best possible customer experience and guaranteeing customer growth, satisfaction, and retention.
What We Offer

As a Customer Success Team Lead at SafetyCulture, you'll have the opportunity to work with a talented team of passionate individuals who are dedicated to democratizing training. You'll be part of a company that values customer-centricity and is committed to making a positive impact on the world.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and results-driven individual who is passionate about customer success, we'd love to hear from you.



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