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Legacy Builder
3 weeks ago
Join a team dedicated to making a meaningful difference in people's lives. The Supporter Engagement Coordinator plays a vital role in fostering enduring relationships with donors, enabling them to create lasting legacies for medical research.
Key Responsibilities:
- Exceptional Supporter Care: Deliver high-quality care to donors through personalized communication via phone, email, and mail, cultivating meaningful connections that drive relationship growth.
- Donor Program Management: Assist in managing bequest programs, sending information packs, birthday cards, thank you notes, and follow-up communications to ensure seamless engagement.
- Data Maintenance: Maintain accurate donor records in the CRM, supporting efficient data entry, list preparation, and mail merges to optimize supporter interactions.
- Team Collaboration: Collaborate with internal teams, including Supporter Services and Philanthropy, to provide outstanding donor experiences.
- Engagement Activities: Support events, tours, and other activities designed to engage current and prospective bequest donors, promoting a deeper connection with our mission.
- Initiative Development: Contribute to planning, reporting, and continuous improvement of donor stewardship initiatives, driving strategic growth.
Requirements:
- Experience: Previous work in fundraising, supporter care, or philanthropic roles, demonstrating a strong understanding of supporter engagement principles.
- Customer Service: Exceptional customer service and relationship-building skills, with a focus on delivering personalized experiences.
- Technical Skills: Proficiency in CRMs (Raiser's Edge is a plus) and Microsoft Office, with ability to learn new tools quickly.
- Communication: Excellent written and verbal communication skills, with the ability to craft compelling messages and build rapport with donors.
- Time Management: Strong time management and organizational skills, with a focus on meeting deadlines and prioritizing tasks effectively.
- Attitude: A calm, can-do attitude and genuine empathy for others, with a passion for supporting our mission-driven team culture.
Why Join Us?
- Mission Alignment: Make a tangible impact by supporting world-class medical research, contributing to discoveries that improve health outcomes.
- Team Culture: Be part of a collaborative and supportive environment that values innovation, integrity, and bravery, driving individual growth and teamwork.
- Flexibility: Enjoy flexible working arrangements, including hybrid options, to maintain a healthy work-life balance.
- Development Opportunities: Access generous NFP salary packaging and professional development opportunities, empowering your career advancement.
How to Apply:
Ready to make a meaningful difference? Submit your application, including your CV and a cover letter outlining your qualifications and experience. For more information or a confidential discussion, contact us at: subject line: Supporter Engagement Coordinator - Medical Research Institution.
