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Administrative Support Specialist
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The Senior Administration Officer plays a crucial role in ensuring seamless and compassionate client experiences from initial engagement to ongoing appointments.
Key Responsibilities:- Coordinate with treating clinicians to provide excellent client care.
- Maintain expertise in trauma rehabilitation and psychosocial programs to support clinical operations.
- Act as a primary point of contact for external stakeholders, including GPs, psychiatrists, and case managers.
- Accurately manage client data systems, referral tracking, waitlists, and outcome reporting in compliance with clinical and regulatory requirements.
- Maintain confidentiality and adhere to all records and communications protocols.
- Prepare relevant client-facing materials, group schedules, and program documentation.
- Verify client eligibility, confirm claim status, and manage waitlists in collaboration with the Service Integration Manager.
- A highly experienced and organized professional with a strong background in administration or office management within a healthcare setting.
- Advanced skills in document preparation and workflow coordination are essential.
- Demonstrated proficiency in operating electronic client booking systems and related software is required.
- Familiarity with fee schedules, coding & billing, and industry-specific regulations is necessary.
- Commitment to our organization's mission and values is expected.
