Frontline Ambassador

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $78,000 - $94,000

Job Title:

Customer Experience Representative

About the Role

As a Customer Experience Representative, you will be the frontline ambassador of our organization, providing exceptional service to your customer network. You will develop and maintain strong relationships with our internal and external customers by providing advice and information on our products and services.

Key Responsibilities

  • Teller duties: general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services
  • Stationery orders

Requirements

An experienced Customer Service Representative with outstanding customer service and excellent communication skills will thrive in this environment by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingsness to go above and beyond for customers and colleagues
  • Personalised approach to every customer interaction
  • Can-do attitude towards all aspects of the role
  • Ability to learn and confidently use technical financial systems

Our Benefits

We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, paid volunteer days, purchase annual leave, BUPA Corporate Plan, Employee Assistance Program (EAP), zero-tolerance policy to Domestic and Family Violence (DFV) with active support for employees experiencing DFV, accessible work support through various practices, systems, office adjustments, gym, shopping, technology, and travel offers5 employee diversity network groups focusing on First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender, and Early Career.

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