Customer Service Ambassador

1 day ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $81,000

**Role Overview**

We are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our customer service centre, you will be responsible for delivering exceptional frontline customer experiences.

In this role, you will engage with customers who subscribe to various publications, providing timely and effective solutions to their queries and concerns.

The ideal candidate will possess excellent communication skills, both verbal and written, and be able to work in a dynamic environment where no two days are the same.

Key Responsibilities:

  • Deliver world-class frontline customer service that meets or exceeds customer experience targets.
  • Participate in mandatory in-office sessions during induction.
  • Exceptional customer service skills, including active listening and well-developed verbal and written communication abilities.
  • A positive attitude and a strong willingness to learn and progress in your career.

What We Offer:

We provide a comprehensive training program to ensure your success in this role. Our benefits package includes flexible working arrangements, opportunities for professional growth and development, and a supportive team environment.

Benefits Include:

  • 18 weeks paid parental leave with no distinction between primary and secondary carers.
  • Digital newspaper subscription to our mastheads.
  • Annual gift voucher for Stan subscription.

Our Commitment to Diversity and Inclusion:

We are committed to creating a safe, respectful and inclusive workplace culture where everyone feels valued and supported. We welcome applications from diverse candidates and encourage you to bring your whole self to work.

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