Technical Product Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $113,574 - $125,720

Job Overview

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  • The primary function of this role is to provide quality technical support and service delivery for the day-to-day operations of IT products.
  • Collaborate with various stakeholders to deliver services and resolve issues efficiently.

Key Responsibilities:

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  • Assist in the operation of IT products, ensuring staff have access to technology that supports their business needs.
  • Develop and maintain updated support processes and deliver services effectively.
  • Provide technical assistance and coordinate testing of improvements and fixes.
  • Oversee vendors providing technology or product support and ensure products are properly maintained.
  • Deliver training and on-site/remote support to staff on a range of technology products.

About You

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Applicants should possess tertiary qualifications in IT or equivalent experience in a relevant industry. They should also have expertise in Microsoft M365 suite, SharePoint, Salesforce, or similar products.

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