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Luxury Service Leader
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The role of the Head Concierge is pivotal in ensuring seamless service delivery and customer satisfaction. This position requires a seasoned leader with excellent interpersonal skills to create unforgettable experiences for guests.
Main Responsibilities:- To supervise and support the Concierge team in their daily operations effectively.
- Maintain high standards of performance among team members through regular training and collaborative efforts.
- To prepare rosters that guarantee adequate staffing levels, subject to approval from department heads or Assistant Managers.
- Coordinate guest transportation and ensure accurate accounting procedures for transfers.
- Utilize front and back office equipment efficiently, including maintenance programs.
- Assess team member performance using the Accor review system and address any performance issues as needed.
- Leadership experience in Front Office, Concierge, or similar roles.
- Able to obtain full working rights in Australia.
- Familiarity with Opera Cloud system is advantageous.
- Possession of excellent communication and interpersonal skills.
- Able to lead, develop, and bring out the best in team members.
- Confident decision-making abilities in high-pressure situations.
- High standard of grooming.
- Availability to work varied shifts.
- Australian Driver's License.
