Customer Experience and Service Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $28,000 - $63,000
Customer Experience Coordinator Job Description

This role is ideal for detail-driven individuals who thrive in structured environments and excel at clear, effective written communication.

The Customer Experience Coordinator plays a key part in the Services team, ensuring seamless customer experiences through timely communication and exceptional organisation.

  • Manage order processing and proactively keep customers updated.
  • Support Customer Managers in delivering service that meets or exceeds expectations.
  • Champion a customer-first mindset and communicate effectively with stakeholders.
  • Maintain and build relationships with key stakeholders and support order intake, follow-up, and opportunity identification for upselling or cross-selling.

About You:

  • You have a proven ability in customer service and administration.
  • You understand the value of strong relationships—with both customers and your internal team.
  • You are naturally organised, detail-oriented, and thrive in a role where your accuracy drives customer satisfaction.
  • Your proactive mindset helps improve communication, processes, and outcomes.
  • Your highly developed, clear, and effective communication skills are essential for success in this role.

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